Questions,
answered.

We accept all common payment methods such as WERO, credit card (Visa, Mastercard, AMEX), PayPal, Google Pay, Shop and Klarna Afterpay.

Yes. All payments are processed via a secure SSL connection. Your data is fully protected.

Once your order is placed, you will immediately receive a confirmation email with all details. Please make sure you provide the correct email address when placing your order!

If you want to cancel or modify your order, please contact us immediately so we can assist you.

All our watches are in stock (unless otherwise stated) and can therefore be shipped quickly. We aim to deliver your order within 1 week. The average delivery time is 4 to 5 business days. In exceptional cases, it may take slightly longer (e.g., temporary shipping restrictions to certain countries).

Yes, we ship to all countries worldwide!

We always use FedEx Express, our fast and reliable partner.

Shipping is free, regardless of destination.

Depending on your country, import duties or taxes may apply. These costs are the responsibility of the customer. We always recommend checking the rules for your country in advance.

Yes, once your order is shipped, you will receive the FedEx tracking details for your package.

Yes, if your purchase is not as expected, you can return your order within 100 days.

Yes, the costs and risk of returning the item are your responsibility. Please make sure to always provide the tracking information so we can track your package.

The watch must be unworn and returned in its original condition and packaging.

Once we have received and inspected your return, the amount will be refunded within a few business days.

Yes, we offer a 2-year warranty on manufacturing defects for the strap, movement, hands, and dial.

To avoid unpleasant surprises, we want to be clear about what is not covered:

• Damage due to improper use, such as drops or scratches.
• Damage from modifications or repairs by a third party.
• Crown / screw-down crown issues and signs of wear such as scratches on the case, strap, or glass.
• Discoloration and rust.
• Breakage not caused by a proven manufacturing defect.
• Depleted watch battery.
• Water damage.

If you believe the damage to your watch is covered by the warranty, contact our customer service with your order number and a description of the problem.

Yes, we also handle repairs for your Northgate watch! Contact us to discuss the possibilities; our watchmaker will be happy to assist you.

Your Northgate watch works like a small but powerful engine. And like an engine, it requires regular maintenance. We recommend having your watch serviced by a watchmaker every three to four years. The watchmaker will clean your watch and, if needed, perform a battery change. For any maintenance questions, please email info@northgatewatches.com.

Valued Shops is an international certification organization that helps customers shop safely and reliably online worldwide. This certification demonstrates that our webshop meets strict requirements in terms of transparency, customer service, and consumer protection. For you as a customer, this means extra security: clear terms, verified reviews from other buyers, and support with questions or disputes. You can order your new watch with confidence.

Northgate is located in the west of the Netherlands, in the village of Voorschoten. All our watches are developed here.

Yes, it is possible to pick up or view a watch, but strictly by appointment! We do not keep stock on-site, so we like to know in advance when you plan to visit to ensure the desired watch is ready for you. To make an appointment, please contact us.

Want to read more about the brand? Click here.

We set the time to European time. If you want to change the time, you must first “unscrew” the crown. We use a screw-down crown to protect the watch and enhance water resistance.

1. Remove the watch from your wrist and hold it in your left hand, preferably over a table to prevent dropping.
2. Firmly grasp the crown between your thumb and forefinger, and turn it towards you. You will feel the crown unscrew from the case.
3. When you hear a “click,” the crown is loose and can be pulled out. Set the time as needed.
4. Push the crown back in until you hear a “click,” then screw it down firmly against the case.

See also our manual or Northgate Club Automatic manual, or scan the QR code.

Yes, but please note: Water is a watch’s greatest enemy. Our watches are designed for everyday use and classified as ‘dress watches.’ They are splash-proof (water-resistant 10ATM), so you can wash your hands and walk in rain or snow while wearing your watch.

WARNING: After setting the time, ensure the crown is screwed tightly back. Otherwise, water can easily enter the case. Water damage is not covered by the warranty.

All our watches are assembled with great care to ensure durability and high quality, comparable to high-end brands.

All models feature:

• Anti-Reflection Coated Sapphire Crystal.
• 316L Stainless Steel – extremely strong, corrosion-resistant, and non-magnetic steel, also used in surgical instruments.
• Diamond-cut hands & markers – for a brilliantly sharp finish.
• Swiss Made Superluminova BWG9 on hands and markers.
• Stainless Steel integrated bracelet with butterfly clasp and Quick Release system.
• Screw-down crown – for extra water protection.